A recall of more than 24,000 Jeeps has been issued for a software update that could lead to a sudden loss of power and a potential crash. In a safety recall report, the National Highway Traffic Safety Administration (NHTSA) states that this impacts the 2023, 2024, and 2025 Jeep Wrangler 4XE Plug-In Hybrid Electric Vehicles (PHEV). Chrysler will be remedying the issue by late November.
Over 24,000 Jeeps recalled over potential loss of power
Various models of the Jeep Wrangler PHEV have a defect due to a faulty Firmware Over-The-Air (FOTA) software update. This can cause “incomplete communication between the Telematics Box Module (‘TBM’) and the Hybrid Control Processor (‘HCP’),” according to the NHTSA recall report, and lead to the HCP to perform a reset.
When a HCP resets while driving, it “may cause a loss of motive power which can cause a vehicle crash without prior warning.”
The production dates of the affected Jeep Wrangler PHEVs are between February 21, 2023 and June 5, 2025.
Chrysler is aware of 11 customer assistance records, 69 field reports, and 55 other service records related to this software issue with dates of receipt ranging from October 10 through October 14, 2025. The company is not aware of any accidents or injuries related to this issue.
In response, Chrysler will be conducting a voluntary safety recall for the affected Jeeps. The final remedy is still under development, but the company has issued an update to prevent loss of motive power.
Owners of the affected vehicles are expected to receive a notification letters by November 25, 2025. It is recommended that they contact Chrysler customer service at 800-853-1403 and note that the company’s number for the recall is A7C. They can also head to NHTSA.gov and search for their Jeep’s Vehicle Identification Numbers (VINs) to see if it falls under the recall.
Over the last two weeks, Ford has had to recall various models for a moonroof defect and Tesla had to recall thousands of EVs for a defect that could leave vehicles suddenly without power.
